ORDER ONLINE via our secure server:
- Shop and View Your Shopping Cart As you
are viewing our online catalogue, select the number of items you would
like and click on the "Add" button of the item you would like
to order. This places the item(s) in your online shopping cart. You
can continue to shop or choose to view your shopping cart at any time.
You can also view your shopping cart contents at any time by clicking
on the "Shopping Cart" button our navigation bar at the top of
each GCV web page. Your shopping cart will list the name of the artist
(if applicable), title, number of items ordered, unit price, amount
and sub-total. You can click on the title of a shopping cart item
to check the details regarding the item. You can also change
the amount of items ordered and/or delete items from the shopping
cart.
- Finalize your Order
Now within the secure server of the GCV
site, please enter your name, contact and billing information. The fields
with an asterisk (*) are required meaning that you must fill
in this information in order for your order to be submitted. If you
are using a security-enabled browser (such as Microsoft Internet Explorer
version 2.1 or greater, or Netscape Navigator version 2.0 or greater),
the credit card information you send Greek City Video, Records &
Tapes, Ltd. regarding the purchase is encrypted, making it extremely
difficult to read even if it is wrongly intercepted. The use of a
security enabled browser to make online transactions is strongly recommended.
- Confirm Your Order
Review and verify all the information
in shopping basket order: Name, contact and credit card information,
and shopping cart contents. Please note that the subtotal on this
page will not be the final amount deducted from your credit cart. You
will also be charged any applicable taxes (Canada 7% G.S.T., Ontario
residents, NFLD, Nova Scotia and New Brunswick are subject to an additional
8% P.S.T ) and shipping and handling costs. You will soon be contacted
via email by GCV to confirm the final cost and shipping options for
your order.
- Submit Your Order
Click on the "Submit" after you have
confirmed your information and shopping cart contents. You will go to
a web page that contains your order along with a tracking number.
You can print this page as a confirmation of your order. You
will soon be contacted via email by GCV to confirm the final cost and
shipping options (see below) for your order.
 ORDER
BY PHONE via our toll-free number
Phone Order
Availability @ greekcity.com
greekcity.com is committed in providing our customers
with unsurpassed customer service and support 7 days a week. You may
take advantage of our online promotions and discounted prices by ordering
online only via our secure server which has been serving the
cyber world for 6 successful years. If you still wish to place an
order via the phone we still provide that personal service, as we
have for the past 20 years, however you will
NOT be eligible for any discounted
prices, items in our Great
Deals page or any or our online
promotions.
We welcome all phone orders from North American
calling areas only [Canada & U.S.A.] via our toll free
number 1.800.463.9988.
Business Hours:
Monday
to Saturday 9:00 am to 9:00 pm EST
Sunday 12 noon - 7:00 pm
EST.
At all other hours you may leave a voice message on our phones and
a sales representative will call you back or
IMPORTANT NOTE:
If you choose to place a phone order then you
are not be eligible for any discounted prices, items
in our Great Deals page or any of our online promotions such as free
ground shipping etc. |
 |
 ORDER BY
FAX
* PLEASE PRINT
& FILL OUT our FAX FORM
* We Will Contact You via Email with:
- Shipping / Handling Cost
- Shipping Method
- Final Order Amount
- Transit Days
- Order confirmation Number
- Dispatch Date
- Tracking Number
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| IMPORTANT
CUSTOMS INFORMATION FOR YOU: |
USA orders,
the final amount charged to your credit card does NOT reflect
the applicable U.S. Taxes, duties or brokerage charges you MAY
have to pay if your order EXCEEDS THE U.S. declaration allowance
of $200.00 U.S. When you submit your
order online and agree to the total invoice cost and shipping method
you are also accepting and or agreeing to any additional duties/taxes
requested by the U.S.A. if your order exceeds your U.S. declaration
allowance. |
|
International/Overseas
orders, the final amount charged to your credit card
does NOT reflect the applicable customs charges and taxes that
Your country may charge you when the
order arrives to your door. When you submit your order online and
agree to the total invoice cost and shipping method you are also accepting
and or agreeing to any additional duties / taxes requested by YOUR
COUNTRY. |
PAYMENT
OPTIONS for ordering
|
| PRE-PAID
ORDERS with CREDIT CARDS via ONLINE SECURE SERVER: |
- Visa
- Mastercard
- American Express
|
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Credit Card Authorization
Upon submitting your order, our Processing Department
we will attempt to authorize your credit card with your financial institution.
If your financial institution fails to authorize credit card billing
information, then your order will be cancelled or placed on hold until
valid information can be obtained from you.
| ALTERNATIVE
PAYMENT with MONEY ORDER: |
For All Orders To Be
Paid via Money Order Please follow these steps:
OR Fax us at 416.461.6481 with the info. required below:
- Complete Order including sku or items numbers
- Complete Billing information
- Complete Shipping information
- Daytime Telephone number (including area code)
- Evening Telephone number (including area code)
- Email address [ must be accurate ]
We Will Contact You via Email with:
- Shipping / Handling Cost
- Shipping Method
- Final Order Amount
- Transit Days
- Order confirmation Number
PLEASE NOTE:
- We will contact your via email when we receive your Money
- We will notify you with the date of dispatch for your order
- We will notify you via email with your Tracking
|
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| FREQUENTLY
ASKED QUESTIONS - FAQ's |
|
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Has My Order Been Dispatched ?
If your order has been dispatched from
our warehouse you will receive the UPS TRACKING number via email from
UPS on our behalf.
My Order Never Arrived ?
You must either call us at 1.800.463.9988
and ask for an Internet Sales Team representative to track your order
or
 Receiving
a Yellow UPS Service/Delivery Attempt Notice on my Door
If you receive a bright yellow UPS Service Notice,
please remember these key points for getting your package(s):
- UPS makes up to three [ 3 ] delivery attempts
(excluding Saturday, Sunday & Holidays).
- The UPS driver cannot return
on the same day as the delivery attempt
- You cannot pickup the package(s)
at a UPS facility on the same day as a delivery attempt.
- All customer pickups require making
prior arrangements by calling 1.800.PICK-UPS (toll
free number only available in North America) and submitting your UPS
TRACKING NUMBER.
- If you do not have your UPS TRACKING number then
please call greekcity.com sales department 1.800.463.9988 to
receive it.
- UPS will hold your package(s) for [
5 ] business days from the final delivery attempt before
being sent back to the shipper.
Return
Policy
NO REFUNDS WILL BE CREDITED TO CREDIT CARDS!
YOU MAY RETURN:
UN-OPENED ITEMS
- Un-opened
Video, DVD, cassette, compact disc or CD-ROM within 15
days of receipt at your own shipping cost.
- Upon
receipt of your un-opened returned merchandise we will place credit
to your customer file only to be applied to
your next order.
- All
merchandise must be returned with the original invoice
and in the original condition in which our company initially shipped
it.
- Please
attach a note indicating reason for return of the item and further directions regarding
exchange or credit.
- We
are NOT responsible for any damages that
may occur during transit of your item or items back to our warehouse.
- We
highly recommend that you purchase insurance before shipping back your
items.
YOU MAY
RETURN:
OPENED, DEFECTIVE ITEMS
- If
you have received a defective item, please notify our sales team BEFORE attempting to return the item/s for RETURN
INSTRUCTIONS.
- The
item will be reviewed by our returns department, if it is
deemed to be factory defective ONLY then a replacement item will be shipped out to you as soon
as possible.
- If
the item is NOT DEEMED to be factory
defective then the exact item will be shipped back to you,
at YOUR SHIPPING COST.
If we, www.greekcity.com, have incorrectly
shipped an item which has NOT been ordered by you, as per your
online order sheet, then please call us first via 1.800.463.9988
ask for our internet sales department, and we will direct
you with further return instructions. For those who reside overseas,
please
as soon as possible and we will direct you with further instructions.
In What Currency will my Credit Card be Charged?
As our company, greekcity.com, is located
in Toronto Canada all transactions occur in
a fixed Canadian currency. Your financial institution of which your
credit card is issued from will convert
the Canadian amount to the appropriate curreny of your home country.
NOTE: Exchange rates vary on a daily basis.
Your Credit Card will be charged once your credit card
financial institution has approved your billing information and has assigned
us an authorization number for the order amount in Canadian dollars.
Damaged Goods due to Transit
If you have received an order that has been damaged
due to transit, please notify us soon as possible by calling 1.800.463.9988
or
If damaged goods due to transit have been delivered
by UPS please make sure BEFORE SIGNING, that you indicate the package
was delivered to your doorstep in a damaged state.
PLEASE SEND ALL RETURNS (shipping must be
pre-paid by you) TO:
Greek City Video, Records & Tapes Ltd.
Mail Order/Internet Department
Attention: Returns Dept.
452 Danforth Avenue
Toronto, Ontario
M4K 1P4
Canada
Out of Stock Items / Re-Stocking:
The wide variety of our inventory is one of
the benefits of shopping at www.greekcity.com. Our purchasing department
does it's best to ensure that the inventory is constantly replenished.
- RE-STOCKING: Takes at least 4-6 weeks.
- SPECIAL ORDER REQUESTS: Takes at least 4-6 weeks.
- BACKORDERS: We do not keep backorders on file. If an item is out
of stock, you must re-order.
Invalid Credit Card Information
Upon submitting your order, our Processing Dept. we
will attempt to authorize your credit card with your financial institution.
If your financial institution fails to authorize credit card billing
information, then your order will be cancelled or placed on hold until
valid information can be obtained from you.
If we receive an order and your credit card information is incorrect,
we reserve the right to cancel the order.
Our Processing Department
will notify you via e-mail that your order has been cancelled.
We, greekcity.com, reserve the right to ask for proof
of verification of your credit card information in the form of a SIGNED
CREDIT STATEMENT or Photocopy of your credit card. An order may not be processed
until this valid documentation is received. You will be contacted by phone
or email if we require any further information.
Unclaimed Packages for U.S.A. & International Customers
Only:
Unclaimed orders
being returned over the border back to greekcity.com
Please note that customers
from the U.S.A. or any International Destination will be responsible
for any customs duties, brokerage fees and additional shipping
charges if merchandise is returned to greekcity.co under
the following conditions:
- Inability of UPS to deliver package to requested address because customer
is not home.
- Customer refusal to pick-up at UPS terminal.
- Customer refusal of package without our prior knowledge.
- Customer refusal to re-route package to another address.
- Customer refusal to pay duties or taxes of entering country (therefore
not signing for receipt of package).
Your credit card will
be credited the value of this merchandise ONLY,
however, Minus the UPS Brokerage fees
charged to clear Canadian customs again on return to us(Canada).
***
We will email you with the amount Credited for your records.
Cancelling an Online Order
HOW DO YOU CANCEL AN ONLINE ORDER?
greekcity.com can only guarantee cancellations
within the first 30 minutes of placing your Order.
Send us an email as soon as possible within
a 30 minute window to
with your:
- Order Number in the Subject matter.
- Be sure to include your name.
PLEASE NOTE: Orders
that have already been processed by our shipping dept. cannot
be cancelled.
How Do I Know ??
- FAQ: How do I know when my order has
been shipped ??
Answer: At the end of the
business day UPS we will e-mail you on our behalf with your UPS
Tracking number and a link that will go directly to the
status of your package.
- FAQ: How long will it take to receive
my order ??
Answer: At the end of the shopping
basket next to the shipping option, the time in transit is shown.
- FAQ: How do I place an order IF
I DO NOT wish to place my credit card in the secure server.
Answer: You can order by FAX:
416.461.6481
Note about Security & Finalizing your online order
 When
we ask for your customer information and credit card information, you will
be in a fully secure area of our secure server. You will know you are in
a secure area when the lock icon (in the bottom left hand corner of your
Netscape Navigator screen or bottom right if you are using Microsoft Internet
Explorer) is closed, or if there is a solid blue line across the top of
your browser window.
Data Encryption
If you are using a security-enabled browser (such as Microsoft Internet
Explorer version 2.1 or greater, or Netscape Navigator version 2.0 or greater),
the credit card information you send Greek City Video, Records & Tapes,
Ltd. regarding the purchase is encrypted, making it extremely difficult
to read even if it is wrongly intercepted. The use of a security enabled
browser to make online transactions is strongly recommended.
TetNet utilizes industry-standard Secure Sockets Layer (SSL) technology
to allow for the encryption of confidential information such as your name,
address and credit card number.
If you are uncomfortable with submitting your personal information via
the Internet for any reason, please feel free to contact Greek City Video,
Records & Tapes, Ltd. by Tel: (416) 461-6244, Toll free: 1-800-463-9988
or Fax: (416) 461-6481 in order to place your order.
What is a Cookie?
A "cookie" is text information shared between your computer and a Web
site. The Greek City Video, Records & Tapes, Ltd. uses a temporary cookie
to track which products you've chosen to purchase. The cookie expires once
you're done shopping and have closed your Web browser. Greek City Video,
Records & Tapes, Ltd. does not use information transferred through cookies
for any promotional or marketing purposes, nor is the information shared
with any third parties whatsoever.
You can set your Web browser to refuse cookies or to alert you when cookies
are being sent to your computer. However, it is possible that some Web sites,
like the Greek City Video, Records & Tapes, Ltd. shopping basket, will
not function properly if you do so. |
GENERAL INFORMATION
HELP DESK
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Contents copyright © 1996-2005 Greek City Video, Records & Tapes, Ltd. All rights reserved.
452 Danforth Avenue, Toronto, Ontario M4K 1P4 Canada
Tel: (416) 461-6244, Toll free: 1-800-463-9988 Fax: (416) 461-6481
 
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